If, for some reason, you wish to close an eBay account, you need to be certain that you really want to take that step. You won’t be able to re-open your account once it is closed. If you are experiencing problems with your account, it might be worth getting in touch with eBay. There could be a less radical solution for your problem than deactivating it.
However, if you do decide to close an eBay account, it is relatively simple, but there are a few things to watch out for.
Things to Check Before Deactivating an eBay Account
- Firstly if you have processed any transactions within the last 30 days, you won’t be able to close your account. In this case, you will have to wait until that period is over.
- You will then need to make sure that all your fees are paid and your account balance is zero. If it is not, you can either make a one-time payment to clear all outstanding payments, or request a refund when there is still money left on your account.
- And should your account be currently below eBay’s minimum standards, you won’t be able to close it until it is in line with the standards. The same is true if your account has been suspended or restricted. You will need to resolve those issues first.
- If all of the above is cleared, you can then send a request to close your account. You can find that link in the Help & Contact section of the eBay website. Naturally, you will then be asked to fill out a short questionnaire on why you want to close your account etc..
How to cancel your eBay seller account or shop
Should you want to keep your account solely for purchasing but don’t want to sell anymore, you can close just the seller account. To do so, you need to remove your payment information. On your seller account page, select the All payment methods option and click the Remove button.
Again, clear all outstanding payments and bids before closing the seller account. Also, make sure you cancel any subscriptions, as with the eBay Shop, as otherwise you may still be invoiced for these.
To close your Shop:
- Go into the Account tab
- Click the Subscriptions link
- Find the eBay Shop in the list and click Unsubscribe
Once you have unsubscribed, all your Shop inventory listings will end.
After you’ve gone through the closing process, your account will not be closed immediately. There is a waiting period of currently 60 days to ensure that all transactions are complete. During this period, you won’t be able to bid, make purchases, list items, or change your contact information, but you'll still have access to your account information.
Within this period, you can also contact eBay to reverse your decision and re-open your account. After those 60 days are over, however, the closing is final. Then you would have to create a new account with a new user ID etc.
In case you have a business account that you don’t want to use anymore and you would like to make it a private one, this is generally not possible. You would have to close down your business account and create an entirely new individual account.
Are You Sure?
However, as mentioned above, closing an eBay account is a big step that should not be carried out lightly. If your eBay sales are not booming as you expected them to, you might want to have a look at our blog post on how to sell on eBay like a boss.
And if you are missing the right tool to handle and monitor your eBay sales, you should consider implementing a cloud-based ERP solution that helps you gain control of your business. For example, you can try Khaos Control Cloud for FREE!
This is the sixth in a series of articles on selling on eBay. Click through for an overview of our Cloud eBay Integration and for the complete list of resources.