Please Note - As a customer-focused organisation we're constantly developing our processes and procedures on the back of customer feedback to ensure that we're providing the best possible service for the Khaos Control Family. As a result we have changed our emphasis from providing customers with Free Trials to providing access to Khaos Control Cloud for nothing up to the end of the first month. This means that once you've assessed us against the competition and decided that we're 'The One For You', you'll have a whole month to make sure that we're the right partner for you and your business. What's more, as we bill in arrears, that means that it will be two months before we even send you an invoice for using our Cloud ERP.
Now, back to the blog post.
Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.
It was true for Ferris and John Hughes back in the 1980s and it's even more true today. It's why we constantly review and assess our processes, procedures and applications to ensure that we're delivering what our customers want and need.
The first year of Khaos Control Cloud has been awesome. We've seen hundreds of companies sign up for Trial accounts, received brilliant feedback on the scope and scale of functionality that our Cloud ERP offers, not to mention rave reviews on what we are proud to know is the best User Experience you can get with an ERP system today.
We've launched new channel integrations, involved our user community in our Development Roadmap and rolled out regular updates to our entire user community on a regular basis. More integrations and functionality will continue to roll out as we continue to push the envelope for what Mobile ERP can achieve.
One of the things that has come out of the journey we've been on with our customers to this point is that whilst we have created a browser-based ERP that is the envy of our competition, it's still a complex piece of kit. Business Management Software that's worth its salt doesn't have an option in this regard. Getting to grips with the Trial and making sure that you make the most of Khaos Control Cloud without wasting any time going down blind alleys or making mistakes with setup and config is a challenge. Everyone; from the coders and designers, through to our Account Management and Training Teams, onto our Marketers and finishing with the people at the sharp end; our awesome Support Team, strives at all times to make the user experience excellent.
In-app, context-sensitive Help and How To videos provide targeted support to users.
Our YouTube channel provides a range of Explainer Videos on key elements of the application.
Online training sessions are a click away.
Everyone on the team will continue to push to ensure that we're providing the best experience for our users and helping them to run their businesses as efficiently as possible.
Free Trials - Here to Stay - but with an Improved Signup Process
As I've mentioned above, our Free Trial has been incredibly popular and has introduced hundreds of companies to what ERP in the Cloud should be like.
Up to this point we've left this up to people to crack on with. The Account Management team have supported users' trials and we communicate with everyone throughout their trial - unless they don't want to hear from us, obviously - but users have had to find their own way in terms of assessing the application and then getting everything up and running initially.
One of the things we've seen over the past 12 months is that this approach isn't working as well as it could for you, the customer. Assessing a new application for your business is time-consuming. In addition, business management software is, by its very nature, complex. Making the user-interface as intuitive as possible is one thing. But we can't escape the fact that firing up a trial and leaving users to it doesn't provide the best experience. You don't get a fair opportunity to understand if we're able to help your business and you waste time, effort and energy in the process.
As a result, we've changed our Free Trial signup process. Rather than automatically spinning up a new instance of our Cloud ERP immediately, we'll pass your details through to our Account Management team and they will contact you to arrange an online demo of the application. This will allow you to rapidly assess whether we're a good fit for you and your business. If you still think we're the one for you at the end of that demo, then we'll fire up your 30 Day Free Trial as currently and we'll work with you to get you up and running as quickly as possible.
We're confident that this change will help our customers to get more out of Khaos Control Cloud, even more quickly and will ensure that we're providing the best possible customer experience.
We'd love to know what you think about this change. Get in touch and let us know what you think.
Yet to experience the benefit that ERP on the Go can bring to your business? Sign up for a Free Demo today and see how we can enable your business to soar beyond the competition.