November 2017 Update - Improved Documents, Performance and Processes | Khaos Control Cloud

Keeping up to speed with what's new in your ERP on the Go is important, as it means that you benefit from new features, changes and fixes that could be vital to your business. That's why we always post a summary of all changes in the Application itself, just log into your instance and click to Dashboard --> What's New?

In addition to that, we pick out the highlights for publication on our blog, to ensure that you get the complete picture about what we've changed and why.

The latest update to our Cloud ERP focuses on two distinct themes:


  1. Enhancing your customer-facing documents, to enable you to further customise them and to improve performance.

  2. Adding further efficiencies to your Pick / Pack / Despatch process.


Customer-facing document enhancements


In a world where there are more mobile phones than people with an internet connection and where waste is something we are all keen to prevent, it may seem odd to worry about invoices, delivery notes and pick tickets. However, the documents you send with the orders you despatch - or which you email out to your customers - are still vital. They're the final touchpoint for your customer and leave a lasting impression.

That's why our report-writer allows us to customise your documents, in order to use your own branding and layouts. And it's also why we've been listening to our customer-base with regards to the other features they'd like to see.

The latest version of Khaos Control Cloud includes a large number of enhancements to customer-facing documents, including:


Create and Download PDFs 40x faster


kcc_nov17_update_downloadDocuments weren't slow to create in our Cloud ERP previously, but now they're ready for your to view and email to your customers in milliseconds. This makes an enormous difference to you and your team, a second saved here and a second saved there and pretty soon you're looking at having hours to spend on the good stuff!

Additional Content and Control


It is now possible to pass customer email addresses and telephone numbers through to customer-facing reports. This is most important for customers who are drop-shipping, as it enables them to easily share key customer contact data with their partners. But may also be useful for other companies as well.

Additionally, pack child items are now hidden on customer-facing documents, ensuring that you don't confuse customers with additional information on Delivery Notes and Invoices that they don't require. Pack Child Items are still displayed on Picking Sheets, as before.

The final additional content element for this update means that you can now display stock images on customer-facing sales documents. Again, this won't be something for everyone, but, particularly where you're selling to other companies, having the ability to include product images on a Quotation, or other sales document, could be the difference between you winning and / or retaining business, to you losing it.

To enable the email / telephone data and / or display Stock Images in your customer-facing documents, please contact our Support Team and they will be happy to amend your reports for you.

Product Barcodes on Picking Sheets


Barcode scanning was introduced to Khaos Control Cloud last year and we’ve built on this key functionality by providing you with the ability to include product barcodes on your Picking Sheets. Reducing errors, confusion and making your pick / pack / despatch process more efficient, is all just part of the service!

As above, if you would like to have product barcodes displayed on your Picking Sheets, please contact our Support Team and they will be happy to add these for you.

Pick / Pack / Despatch Process Improvements


Everything we do at Khaos Control is aimed at making our customers more efficient. Efficiency allows our customers to grow their businesses rapidly and sustainably. It also enables you to see peak ordering periods as an opportunity, rather than as things to be survived.

The Despatch Manager in Khaos Control Cloud brings control and efficiency to any pick / pack / despatch process, but the techies are always looking for ways to improve the application and the latest version sees three key improvements:


Filter by Marketplace / Channel Reference


kcc_nov17_update_associated_refEvery order you import into your Cloud ERP, whether it's from your own eCommerce website, or it's from a third party marketplace or channel, will have an 'Associated Reference' (Ass. Ref). This is the ID unique to the channel.

We've added a new 'Ass. Ref' option to the Filter dialog in the Despatch Manager. This brings two immediate benefits:


  1. If your Ops team need to find the latest invoice for a specific order on the back of an enquiry from an individual marketplace or channel, they can now just cut and paste the reference into the filter dialog and they'll be there immediately.

  2. Do you like to process orders by channel? Then use the wildcard button on the new 'Ass. Ref' and search by the common characters of the reference.


Undo Invoice Movements


kcc_nov17_update_undo_movementWe've all been there. We've dragged and dropped an invoice into a new stage and then realised it was the wrong one. Now, rather than having to find the invoice in question and move it back, you can just 'Undo'.

Coupled with this enhancement, we've also added the ability to drag and drop invoices into the Future stages, making it quicker and easier to benefit from the Awaiting Date, Awaiting Stock and Manual Hold folders.

Archiving Invoices


kcc_nov17_update_archiveAs your business grows and develops on Khaos Control Cloud, you need to retain access to key data, but you don't want it clogging up your daily processes. That's why we've introduced Archive Stages in the Despatch Manager for your invoices. The Archive Stages give you quick access to any invoice that has been issued during the last 12 to 15 months, broken down by quarter.

Ship / Unship


The Confirm Shipment screen, which controls what you're physically despatching and who you're despatching it with, has had two new menu items added to it; Ship and Unship. This extends the confirmation behaviour of this screen and also means that should a user need to Unship an invoice for any reason, then they are now able to.

Export Shipping Details for Couriers


export_shipping_data

Whilst you have always been able to integrate with every major courier via our Metapack integration, we are conscious that their label printing and price-matching software isn't for everyone. We've got more courier integrations coming soon, but in the meantime, we have added the ability to export shipping details for selected invoices so that you can import that data straight into your couriers' software and print labels quickly and accurately.

As well as removing the wasted time that comes from double-keying order data, you will also avoid the additional errors that naturally occur, meaning a double-saving on the back of a quick and simple export process.

And if that wasn’t enough


Here are some of the minor enhancements and changes we've made in order to make Khaos Control Cloud even better:

Fixes


As followers of past development blog posts will know, we're never shy of talking about fixes as well as changes, and this latest update is no different. Amongst the bugs we've resolved are:

What's Next


As you would expect, the Khaos Control Team are already hard at work on the changes that are going to be included in the next update of our Cloud ERP and we're really excited about some of the elements will be in your next version, including:

You can keep up to date with our Development Roadmap, up-vote the functionality and features that are most important to you and contribute your ideas by clicking here.

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