Customer Returns Analysis
Refunding the customer without understanding the reasons why, won’t help you in the long term. Delve deeper with returns analysis, so you can stop any potential issues from happening again.
UNDERSTAND YOUR CUSTOMERS TODAY
Increase Customer Satisfaction
High volumes of returns can be damaging for businesses. The process of shipping and handling returns soon becomes costly; and if you don’t resolve the reasons behind the returns, you’re not satisfying the customer.
Perhaps you left out some details on your website that you didn’t think were relevant? Or maybe the images uploaded don’t give a true representation of what your product looks like in real-life?
By conducting a returns analysis and resolving the issues, you are actively addressing customer concerns. Slowly, by eliminating mistakes, you’ll be increasing customer satisfaction in the long term.
Fully Integrated into ERP Software
The returns analysis process is integrated into our cloud-based ERP software, in-line with other business processes like order management and inventory.
With our software, you’re able to record the reason for a return as soon as you first enter it in the system, meaning you won’t miss out on that information at a later date. You can then create a dashboard report to conduct a full returns analysis, with no limit to the number of reports you can create.
Analysing your returns with our software is easy.